Returns & Exchanges
At MSU, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange any unworn items with original tags within 30 days of delivery.
Initiate Your Request
Log into your MSU account and select the items you wish to return from your order history to generate a return authorization.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Ship It Back
Print the prepaid shipping label provided in your email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing